Privacy Policy

This Policy applies to all individuals who interact with My Way Tour and Travels, including:

• Visitors to our website, www.mywaytourandtravels.com
• Customers who book a cab by phone, WhatsApp, email, or through our website booking form
• Passengers travelling in our vehicles
• Drivers and partners engaged to provide services on our behalf, to the extent this Policy applies to them

2.1 Information You Provide to Us

• Booking details: your name, phone number, email address (optional), pickup location, drop location, journey date and time, cab category, number of passengers, trip type (one-way or round trip), and any special instructions.
• Communication data: messages, enquiries, and call/WhatsApp records when you contact us for bookings, support, or feedback.
• Feedback and reviews: testimonials or ratings you choose to share with us.

2.2 Information Collected Automatically

• Website usage data: such as IP address, browser type, device information, and pages visited, collected when you use our website.
• Location and trip data: pickup/drop coordinates and, where our vehicles use GPS tracking, trip route information, for safety and service purposes.

2.3 Information We Do Not Collect Online

We do not process online payments through our website. Fares are collected offline (cash or UPI) directly by the driver at the time of travel, so we do not collect or store your card, UPI, or bank details on our website or servers.

We use the personal data we collect for the following purposes:

• To provide our services: confirming and fulfilling your cab booking, assigning a driver and vehicle, and coordinating pickup and drop.
• To communicate with you: sending booking confirmations, callback confirmations (typically within 8 hours), trip updates, and responding to enquiries via call, WhatsApp, or email.
• For safety and security: verifying drivers, enabling GPS tracking of trips, and handling emergencies or complaints.
• For customer support: handling cancellations, rescheduling, refunds, and grievances.
• To improve our services: understanding customer needs, analyzing feedback, and improving our website and offerings.
• To comply with legal obligations: maintaining records as required under applicable Indian laws, including transport and taxation regulations.

We do not sell your personal data. We may share your information only in the following circumstances:

• With our drivers and staff: necessary trip details (name, phone number, pickup/drop location) are shared with the assigned driver to complete your booking.
• Via WhatsApp and email: when you submit a booking enquiry through our website, the details are sent directly to our team over WhatsApp and email in order to confirm your trip.
• With service providers: third parties who assist us in operating our business (for example, communication or hosting providers), who are permitted to use your data only to provide services to us.
• For legal reasons: if required by law, court order, or government authority, or to protect the safety, rights, or property of My Way, our customers, or the public.
• Business transfers: if My Way is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this Policy.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes restricting access to booking information to authorized personnel only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including providing our services, maintaining business records, resolving disputes, and complying with legal or regulatory obligations. Booking and trip records may be retained for a reasonable period after your trip for accounting, safety, and legal compliance purposes, after which they are securely deleted or anonymized.

Under the DPDP Act, 2023 and applicable Indian law, you have the following rights regarding your personal data:

• Right to access: request a summary of the personal data we hold about you and how it is processed.
• Right to correction and updating: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to withdraw consent: withdraw consent for us to process your data at any time, without affecting the lawfulness of processing done before withdrawal.
• Right to grievance redressal: raise a complaint about how your data is handled, as described in Section 10 below.

To exercise any of these rights, please contact us using the details in Section 10.

Our website may use cookies or similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website, such as the booking form.

Our services are intended for use by adults capable of entering into a booking arrangement. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact us:

• Email: bookinghelp@mywaytourandtravels.com
• Phone / WhatsApp: +91 7209443918
• Office Address: Shop No - 21, Sahara City Rd, Sahara City, Mango, Jamshedpur, Jharkhand 831020

We aim to acknowledge and address grievances in a timely manner, in accordance with the DPDP Act, 2023 and the Information Technology Act, 2000.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on our website with a revised “Effective Date.” We encourage you to review this Policy periodically.

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Jamshedpur, Jharkhand.